COVID-19 GROOMING POLICY
CONDITIONS UNDER WHICH WE ACCEPT DOGS FOR GROOMING
Due to the current covid-19 pandemic the way in which we work and groom your dogs has changed. Whilst we will be adhering to the strictest guidelines to reduce the spread of the disease. It must be clearly understood that clients wishing to have their dogs groomed at this time, do so at their own risk and must agree to the terms and conditions.
Anybody self isolating, classed as vulnerable or showing any symptoms, MUST NOT under any circumstances attend a grooming appointment.
On arrival all clients must follow all hygiene procedures put in place to minimise cross contamination.
We require at least 24hrs notice of cancellations failure to do so will result in a cancellation fee payable before any further appointments can be made. You MUST drop off/pick up at the stated time. Only one client is permitted in the salon at a time. Times are purposely staggered to ensure this. Any dogs arriving late may have to be rebooked and a late fee will apply to cover loss of earnings. Uncollected dogs will be charged a sitting fee as this may result in the next client having to be postponed or even cancelled !
Its a clients responsibility to ensure their dog is fit and healthy and must notify us of any issues prior to their appointment. Grooming of sick or elderly dogs is entirely at owners risk. Grooming may expose underlying skin or health problems that we cannot be held liable for. Whilst every care and attention is given to your dog they are accepted at your own risk. Our first concern is the welfare of your pet, so in the event of illness or injury a vet maybe called in and unless it can be clearly shown that we are liable all costs in connection and carrying out their instruction shall be at the owners expense.
All dogs must now be bathed immediately. We will try our very best to maintain the desired style but any knotted or matted coats will be clipped short. Dogs requiring extensive extra work may incur an extra charge.
Many thanks for your co-operation